To our Customers and Partners,

We recognise that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone — a time that, for many, is filled with uncertainty. I want you to know that we are committed to providing you ongoing service and support during this time.
Small businesses are the lifeblood of the New Zealand economy, and over the last 9 years we have supported thousands of Kiwi companies with innovative, dependable business technology. That won’t change.
If you have any concerns about meeting your payment obligations, we encourage you to complete a payment deferral request as soon as possible so we can discuss options available to you. We’re here to help.

Stay in Touch

Please also don’t hesitate to email us or phone us on 0800 753 273 with any questions. At present, there is additional stress on New Zealand’s digital infrastructure which may impact our response times.
On behalf of the team at Eftpos Warehouse, I ask you that you please stay safe, take care of your loved ones, and heed the advice of the New Zealand government. These are challenging times, but we feel confident that as a company and community, we can get through this together.
Take care,
Thomas Paulovits
Customer Service Manager

Frequently Asked Questions

I am not going to be able to make my next payment. What can I do?

Please contact us on 0800 753 273 or [email protected] as soon as possible to discuss alternative arrangements, or complete a payment deferral request here.

I want to cancel my contract

If you have a fixed term agreement, you will liable to pay out the remainder of your term if you choose to terminate your contract early. Alternatively, you may transfer your existing agreement to another party, who can take over the remainder of your term. It is your responsibility to find a third party to take over your agreement.

 

If you are struggling to meet your payment obligations, we may also be able to offer you deferred payments during this difficult time. Please contact us on 0800 753 273 or complete a payment deferral request here.

My contract period is up and I need to return equipment

As per our terms and conditions, all agreements will automatically convert to open term once the initial fixed term has expired. If you wish to terminate your contract, please contact us on 0800 753 273 and we will suspend all future payments.

 

Due to the current COVID-19 situation, we ask that you please hold on to any equipment until the current lockdown period is over. We will coordinate with you to arrange a return following that time. In the event that equipment is not returned to us 10 days following the lifting of the lockdown period, payments will resume until we have received the equipment.

Paymark has informed me that my EFTPOS terminal required an upgrade

If you haven’t received an upgraded terminal/software yet, don’t worry. We can confirm that the upgrade cut-off date – 1 April 2020 – has been pushed back due to the current COVID-19 situation.

 

You are fine to continue transacting with your terminal until the resumption of normal business – at which point, we will be able to upgrade you as usual. Our upgrade schedule is in place, and a member of our team will reach out to you in due course.

New Zealand’s Business Support Package
On 17 March, Finance Minister Grant Robertson outlined a $12.1 billion package to support New Zealanders, their jobs and businesses from the impact of COVID-19. Please ensure you are aware of these policies and how they may help you meet your payment obligations.
The $12.1 billion package includes:
  • Initial $500 million boost for health
  • $5.1 billion in wage subsidies for affected businesses in all sectors and regions, available from today. Businesses need to show a 30 percent decline in revenue for any month between January and June 2020 and applications can be made here.
  • $126 million in Covid-19 leave and self-isolation support
  • $2.8 billion income support package for our most vulnerable
  • $100 million redeployment package
  • $2.8 billion in business tax changes to free up cash flow
  • $600 million initial aviation support package
For more detail on the business support package and Government factsheets, see here.